Page 40 - FCEA Proposal For Airport VIP Concierge Service Concession 2022_Neat

4. First Class Experience is the only company in Aruba that has seven years of actual operating
service experience as a VIP host company at the Reina Beatrix Aruba International Airport,
with an expected growth of 200% YEAR 2022 and many letters of recommendation and
many outstanding reviews on various Aruba pages, Trip advisor and Viator.
5. First Class Experience is based on trust and works with seven hotels and eight other relevant
tourist companies in Aruba.

Strong Points

a. First Class Experience has demonstrated success based on results; when comparing the
YTD July 2022 results to YTD July 2021 results, FCEA traffic grew by 216%.
b. First Class Experience has established strong partnerships
c. First Class Experience has proven to the Aruba Airport Authority to be able to operate
professionally without any complaints or negative situations. The company has a clean
record as an operation concessionary at the Aruba Airport Authority
d. First Class Experience is a proud AHATA member
e. The ‘Mi compromiso’ team awarded First Class Experience as one of the companies with
all team members certified.
f. First Class Experience team members are professional, friendly, and well-groomed Host
and Hostesses
g. First Class Experience has a well-developed good relationship with the majority of the top
Airlines at the Airport.
h. First Class Experience has a well-developed good relationship with the two Ground &
Passenger handlers at the Airport.
i. First Class Experience has a well-developed good relation and very good communication
with Top Management of all Local authorities and US customs
j. First Class Experience actively participate and contributes in the weekly MOD meetings

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