Page 98 - Rehab Orientation Manual 4 04 19-updated_Neat

APPENDIX 1
Ordering HHA @ SOC
1.) Add HHA discipline from Med/Surg Pathway (for Physical Therapist – Need for Other Discipline
Pathway)
2.) Enter HHA Schedule into Calendar
3.) Enter HHA Tasks into Aide Care Plan
4.) Enter Coordination Note “HHA Order” to indicate HHA hours to primary and secondary payor (if
applicable)
5.) Completes SOC Assessment, sign off visit note, and Sync
6.) Call Contract Admin to place HHA Order after Sync

Ordering HHA after SOC
1.) In “Features” section create a “New Order.” Create a Physician’s Order. Enter the HHA schedule
in the Calendar.
2.) Create the Aide Care plan (also in features section.)
3.) Create a “HHA Order” coordination note. Indicate HHA hours to primary and secondary payor
(if applicable)
4.) Complete visit, sign off and sync
5.) Notify CFM to obtain approval
6.) Call Contract Admin to place HHA order

HHA Order Update

1.) In “Features” section create a “Physician Order” for frequency change if # of days is changing
(MD order is NOT required for any change in hours.)
2.) Update calendar under add calendar
3.) Enter a “HHA Order” coordination note. Indicate HHA hours to primary and secondary payor (if

applicable)
4.) Complete visit, sign off and sync
5.) Notify CFM to obtain approval
6.) Call Contract Admin to place HHA order

HHA Discharge - Cases where HHA services end earlier than initial POC order
1.) Create a Physician Order and remove remainder HHA visits from the calendar
2.) Sync
3.) Call contract Administration to end HHA services

HHA Order for Managed Care Payors @ SOC
1.) Follow same process for ordering HHA @ SOC steps 1-5.
2.) Monitor Care coordination notes for “Authorization Information” note that will provide the
hours and visits approved
3.) Call Contract Admin to place HHA once authorization is obtained.

Contract Admin

212 609-7250