Page 17 - Workplace English

Making visitors feel welcome I Unit 4

Jasmine Here you are, Paul.
Paul Thanks very much.
Jasmine I'm sorry you have to wait, but Diane should be here soon.
John That's fine. Don't worry.

Did you know?

Another way to say Don't worry when someone apologizes is No problem.
Australians also use the phrase No worries.
In American English people often ask if you want cream in your coffee, not milk.

Understanding
C 2 Watch the video again. Are the sentences true [T) or false [F)?
DVD
Diane Kennedy is waiting for John and Paul in the meeting room. T IF
2 Jasmine offers John and Paul something to drink. T IF
3 Paul wants some coffee. TIF
4 Jasmine is sorry because Diane is late. TIF
5 John and Paul are angry that Diane Kennedy is late. TIF

Key phrases

Polite offers and apologies
-- - - -- - - ---~-
Can I take your coat{s}? How I What about you, ... ?
Would you like to sit down I have a seat? I'd like some orange juice, please.
I'm afraid that ... is {still} in a meeting. Here you are.
Would you like some I a cup of coffee? I'm sorry you have to wait, but ... should
Would you like milk and s_ugar?
1 be here soon.

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