Page 71 - Workplace English

Conference arrangements I Unit 17

Language tip

When you are calling to make a reservation, use I'd like to reserve .... Then to
make any particular requests, use Could you ... ? or Can you ... ?, for example,
Could you provide tea and coffee?
When making arrangements over the phone, it is always worth asking for written
confirmation, for example, Could you confirm the details in an email?

Speaking
Q] 6 You are calling Cindy Fox to make a reservation for your company. Play
33-34 Track 33 and speak after the beep. Then listen to Track 34 to compare
CD
your conversation.
Hotel Apelles Hotel reservation department, Cindy Fox speaking. How can
I help you?
You {Give your name and company Say you want to reserve a meeting room
for July 30, 10.00- 3.00.}
Hotel All right. For how many participants?
You {Say 14.}
Hotel Yes, that's fine. The Napoleon Suite is available.
You {Ask if the room has an Internet connection.}
Hotel Yes, it does. Is there anything else you need?
You {Ask if the hotel could provide a multimedia projector and flip chart.}
Hotel No problem. What about refreshments?
You {Say you would like sandwiches and coffee at 12.00.}
Hotel Fine. I'll confirm this in an email.
You {Say thanks and goodbye.}

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