Page 67 - Workplace English

Telephone messages I Unit 16

Language tip

Don't be afraid to repeat something back if you are not sure you have the right
information. Speak slowly and clearly, especially when you repeat back numbers
and names.

Speaking

5 A customer calls you to speak to your boss. You have to take a message.
29-30 Play Track 29 and speak after the beep. Then listen to Track 30 to
CD compare your conversation.
Customer Can I speak to Mr Rogers, please?
You {Say you're sorry but he 's in a meeting.}
Customer Oh, I see. I have some information for him.
You {Ask if you can take a message.}
Customer Um ... yes, OK. Can you tell him that my conference in June is
cancelled? If he wants to speak to me about it, he can call me on
my new mobile. The number is 01521 300 9957.
You {Say that you want to check the information. Repeat the information
and the mobile phone number.}
Customer That's right. Thanks very much. Goodbye.
You {Say goodbye.}

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