Page 63 - Workplace English

When things go wrong I Unit 15
Language tip

Be careful when giving the following numbers to a business partner. They
24 frequently cause problems. Listen to the pairs.
CD 13 - 30 14 - 40 15- 50 16 - 60 17- 70 18 - 80 19 - 90
Make sure your pronunciation is clear, and, if you are not sure what your partner
says, check carefully to avoid mistakes.

Here is a way to remember how to pronounce similar sounding letters of the
24 alphabet in English. Listen to the letters.
CD AHJK 0
B C D E G P T Z [US] QUW
F L M N S X Z [UK] R
IY

Speaking

6 You call a supplier to complain about a delivery. Play Track 25 and speak
25- 26 after the beep. Then listen to Track 26 to compare your conversation.
CD
Supplier Jackson Office Supplies. How can I help you?
You (Give your name and company Say you have a problem with an order
you made last week.}
Supplier I'm sorry to hear that. Can you give me the order number?
You (JYG 723 I 19 I BP Say they sent the wrong ink for the printers.}
Supplier Oh, I see.
You (Ask them to pick up the wrong ink and bring the right ink- TP2000.}
Supplier No problem.
You (Ask when they will come.}
Supplier I think tomorrow should be possible. Is that OK?
You (Say that's DK and goodbye.}

Workplace English 65