Page 61 - Workplace English

When things go wrong I Unit 15
I TPS Thank you for calling TPS. To arrange a pickup, press 1. For
the latest information on a package sent with TPS, press 2.
Tony TPS, good morning. This is Tony speaking, how can I help you?
Oh, hi. My name's Jasmine Goodman. It's concerning a
Jasmine package I sent to Singapore. Something's gone wrong with the
delivery. It hasn't arrived yet.
Tony OK. Can I have your tracking number, please?
Jasmine Er, it's MU 76344 HJ.
Let me just check for you .... Yes, sorry to keep you waiting. I'm
afraid it's been delayed. It's in the Singapore depot at the
Tony
moment. Apparently, there was a problem with the delivery
address.
Jasmine Oh, really? What's happened to it?
It seems the house number didn 't exist. Can I check it with
Tony
you? Was it to 40 Golden Orchard Road?
Jasmine No, 14!
Tony Right- one four. I see.
Jasmine Can you tell me when it'll be delivered?
We'll put it on a truck right away so it will arrive today. I
Tony
sincerely apologize for any inconvenience.
Did you know?

With automated phone menus you sometimes press the hash(#}, pound(£} or star
{*}keys.

Understanding
2 Listen again to the tyvo conversations. Are the sentences true (T) or
23 false (F)?
CD
Jasmine didn't make an order to Benji's Catering. T/F
2 Jasmine wants Benji's to pick up the order. T/F
3 Jasmine wants money back from Benji's. T/F
4 Jasmine is waiting for a package from Singapore. T/F
5 The package is still in London. T/F
6 TPS had the wrong address. T/F

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