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16 Telephone messages

Taking messages I Leaving messages I Confirming information

Telephone calls

3) 1 Jasmine Goodman has to answer her boss's telephone this week. Listen
27 to extracts from three telephone conversations. Where is Diane?
:;o
II Jasmine Jasmine Goodman.
Good morning, Jasmine. This is Alan Jay from Texas
Alan
Consultants. I'd Like to speak to Diane Kennedy, please.
Jasmine I'm afraid she's away this week, Mr Jay. Can I take a message?
Yes. Can you tell her I'm flying to London next week and I'LL see
Alan
her at the sales conference?
Can I just check that? You're coming to London next week and
Jasmine
you'LL see her at the sales conference.
Alan Yes, that's right.

Ill Jasmine Hello, Jasmine Goodman.
Tina Hi, Tina Jones here, Jasmine. Can I speak to Diane, please?
I'm sorry, Ms Jones, but she's not here. She's back on Monday
Jasmine
next week.

66 Workplace English