Page 60 - Workplace English

15 When things go wrong

Checking deliveries I Dealing with delivery problems I Asking for information

Telephone calls

OJ 1 Jasmine Goodman has to make a phone call to a catering supplier, Benji's,
23 and to a package delivery company, TPS. What are the two problems?
CD
El Benji's Benji's Catering, can I help you?
Yeah, this is Jasmine Goodman from Lowis Engineering. I'm
Jasmine
calling about an order for food I made for today.
Benji's Yes?
There's a problem with the lunchtime special executive menu
Jasmine
for ten I ordered. You sent the wrong delivery.
Benji's What did you receive?
Er, let me see the delivery note. Ah yes, the children's party
Jasmine
special.
Benji's Ah, I see.
Jasmine Could you pick it up from our office?
Benji's Yes, of course.
And can you give us a refund, please? We really don't need the
Jasmine
lunch special now.
62 Workplace English