Page 57 - Workplace English

Outgoing calls I Unit 14
II Hello, my name's Jasmine Goodman from Lowis Engineering.
Can you put me through to Mr Johansson, please? ... Oh, on a
business trip? ... Um ... can you give me his mobile number,
Jasmine
please? ... 00 49 1552 8896441. And can you give me his land
line number also? ... I see, so that's 00 49 899 315 96021 .... All
right. Well, thanks a lot.

Did you know?

A mobile phone in British English is a cell phone in American English.
Generally, in American English you say zero for 0 and 'Oh' in British English.

Understanding

2 Listen again and answer the questions.
19
Does Jasmine have Alan's direct telephone number?
CD
2 What reason does Jasmine give for calling Ms Schmidt?
3 Why can't Mr Johansson speak to Jasmine?

Key phrases
Making telephone calls
1
Could I speak to XYZ, please? I'm calling about ... .
Hi, I'd like to speak to XYZ, please. I just want to check ... .
This is XYZ calling from .... I Many thanks for your help!
I
Can you give me his extension number, Thanks very much.
please? Thanks a lot.
1
Can you put me through to ... ?
I

Practice
3 Match the questions and statements to the replies.
1 Can you give me his extension? A My pleasure.
2 Well, thanks very much! B What time today?
3 Could I speak to Ms Kennedy? C It's 4155.
4 I'd like to speak to Mr White. D Hi, Paul!
5 I'm calling about our meeting today. E I'll put you through to him.
6 This is Paul Rogers calling from APU. F I'm afraid she's in a meeting.

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