Page 54 - Workplace English

Practice
3 Join the two parts of the sentences together.
1 I'll put you through A you later.
2 Can you B available at the moment.
3 I'll call back c to Jasmine Goodman.
4 I'm afraid she's not 0 still on the line.
5 I'm afraid she's E hold?
6 Speak to F hold.
7 Please G this afternoon.
4 Put the words in the sentences into the correct order.
sorry moment busy but Mr at I'm Carter's line is the

2 boss later will My call back

3 afraid on a he's business I'm trip

4 you back morning call Can tomorrow
___________________________________________ ?
5 put through the you to Sales I'll Department

5 Write a sentence on the left to go with the response on the right.
1 OK. I'll call back after lunch then.
2 She's in a meeting? How long for?
3 The Sales Department? Yes, thank you.
4 No, I can 't hold. I'll call back later.
5 Still engaged? OK, I'll hold.

Language tip

Use will to show that you have decided to do something, for example,
The phone's ringing!- Don't worry, I'll answer it!
I'll call back at 11.00.
See page 152 for more information.

56 Workplace English