Page 52 - Workplace English
P. 52
13 Incoming calls
Answering the phone I Explaining somebody is not available I Calling back
Telephone calls
D) 1 Listen to the two telephone conversations. Which department does Alan
16 want? Why can't Diane answer the phone?
CD
II Sally Lowis Engineering, Sally Tyrone speaking. Can I help you?
Hello, this is Alan Jay from Texas Consultants. I'd like to speak
Alan
to somebody in your Sales Department, please.
Please hold. I'll put you through toMs Kennedy .... Hello, Mr Jay?
Sally
I'm sorry but her line's busy at the moment. Can you hold?
Alan Er, yes, OK.
Sally I'm afraid she's still engaged. Can you call back later?
Alan Hm. All right. Goodbye.
Sally Goodbye.
IJ Jasmine Diane Kennedy's phone, Jasmine Goodman speaking.
John Hello, Jasmine. John Carter from APU here. Is Diane there?
Oh hi, John. I'm afraid she's not available at the moment.
Jasmine
She's in a meeting.
54 Workplace English
