Page 53 - Workplace English

Incoming calls I Unit 13

John Oh, I see. I need to speak to her today.
Jasmine Well, the meeting is until 11 o'clock. Can you call back later?
John Yes, OK. I'll call back at 11.30. Is that OK?
Jasmine Yes, that's fine.
John Good. Thanks, Jasmine. Bye.
Jasmine Bye, bye John. Maybe speak to you later.

Did you know?

In some companies, you can dial somebody's number directly. In other
companies, you need to speak to a receptionist or operator first.

Understanding
2 Listen again and choose the best answer A, 8 or C for each question.
16
CD Alan can't speak to Diane because: 3 John wants to:
A she isn't there A visit Diane today
B she doesn't want to speak to him B speak to Diane today
c she's talking to somebody else c have a meeting with Diane
on the phone
2 Sally asks Alan: 4 John says:
A to hold on to the phone A he will call back
B to wait for a moment B send an email
c to put the phone down c wa it for a call from Diane

Key phrases
Dealing with calls
1
Please hold. Can you call back later?
I
I'll put you through to ... . I I'm afraid she 's not available at the
I'm sorry but her line :S busy at the moment. moment.
1
Can you hold? I'll call back at ... .
{Maybe} speak to you later.
I'm afraid she's still engaged {UK} I on
the line {US}.

Workplace English I 55