Page 55 - Workplace English
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Incoming calls I Unit 13
Language tip
If you have to say a colleague isn't
available to speak on the phone,
it's polite to apologize and explain
what they are doing, for example,
I'm afraid he's in a meeting I on a
business trip.
Speaking
6 A customer calls your company to speak to a colleague. Play Track 17
17- 18 and speak after the beep. Then listen to Track 18 to compare your
co conversation.
Customer Can I speak to Mr Rogers, please?
You {Tell him fvlr Rogers is in a meeting.}
Customer Oh, I see. Well, can I speak to Pauline Coates in the Sales
Department?
You {Tell him you will put him through.}
Customer Thanks.
You {Apologize and tell him that fvls Coates' line is busy.}
Customer Oh, I see.
You {Ask if he wants to hold.}
Customer Hmm, I don't think so.
You {Ask if he can call back later.}
Customer Yes, OK, thank you. Bye.
You {Say goodbye.}
Workplace English I 57
