Page 62 - Workplace English

Key phrases

Describing problems and asking for information
- --- --
There 's a problem with ... . 1 Could you collect it I pick it up ... ?
It's concerning ... . I Can you give us a refund?
You sent the wrong delivery I order. I What's happened to ... ?
Something's gone wrong with .... Can you tell me when it'll be delivered?

Practice
3 Join the two parts of the sentences together.
Something's gone wrong A to our order?
2 What's happened 8 the delivery.
3 Can you give c up the package?
4 There's a problem with D with the reservation.
5 Could you pick E me a refund?

4 Put the words in the sentences into the correct order.

you package me when Can you will collect the tell
?
2 equipment our order concerning for It's office

3 the delivered wrong with package Something is you

' my concerning LO 743 KL package, tracking It's number

5 our happened to What's delivery
?
6 sent to the company wrong You delivery our

5 Complete the sentences on the left that go with the response on the
right. Use the Key phrases box to help you.
1 arrive? The truck is on its way to you now, sir.
2 Can you ? Yes, of c~urse. How much did you pay?
3 it up? No problem. When is a good time?
4 What's _________ ? Can I have your tracking number, please?
5 ____ wrong_____ Oh, what did we send?

Workplace English