Page 85 - English for Librarians

1 Assisting a Library Customer to Fill Forms

a. Listen to an audio between Jack (Student) and Tom (Librarian) and complete the
following dialogue with the expressions you heard.

Jack : ”Excuse me, I'm a new student and I'd like to register as a library member. I heard I need

to fill out an e-form, but I'm not sure where to start.”
Tom : ”Hello, welcome to the library! You're correct, all new member registrations are done

online through our e-form. It's a simple process.”
Jack : ”Great. Where do I find the form?”

Tom : ”You'll find it on our main website. Go to the homepage and 1) _______ for the 'Services'
tab. From there, 1)_______ 'New Member Registration.' That will take you directly to the

form.”
Jack : ”Okay, 'Services' and then 'New Member Registration.' Got it. What kind of information

do I need to 3)_________ on the form?”

Tom : ”The form will ask you for some basic personal information, like your name, student ID
number, and your university email address. You will also be asked to 4)_______ a
password for your library account.”

Jack : ”And once I've filled everything out, what's the last step?”

Tom : ”After you 5)_________ all your details, you'll see a 'Submit' button at the bottom of the
page. Click that, and the system will process your application. You'll receive a

confirmation email within 24 hours with your login details for our e-resources platform.”
Jack : ”That sounds straightforward. Thank you very much for your help!”

Tom : ”You're very welcome. Please let us know if you have any trouble with the form.”

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