Page 29 - Business English 2_Neat

Complete the following reply to the above complaint letter. Choose the sentences from the box.

Complete Printing Supplies
Brunswick Square
London, WC5N 1AX

January 12, 2018

Jane Wales
Excel Comp
2340 Palm Road
London, WC9K 3CIV

Ref: Incomplete delivery

Dear Ms. Wales,

_____________________________on January 10, 2018 about incomplete delivery of your ordered
Laserjet printers set.

______________________________created by our error. I am afraid _____________________. We take
great care to ensure that important matters such as this are properly handled and will not happen again.

In light of this, we have decided to give you 10% discount of the total amount of your ordered items, and
the lacking units of the printers will be sent by special delivery on January 14, 2018.

Once again, please accept our sincere apologies. ______________________________________________

Should you have any further cause for concern, please do not hesitate to contact me.

Best regards,

Paul Hall

General Manager

I am writing with reference to your complaint.

Firstly I apologize for the inconvenience

there was a mix-up over your order.

We hope that this will provide a basis for continuing our relationship.

Page 26 | Business English 2 - Department of Management UMY