Page 26 - IRS Plan

Part III
Part I Part II Obj 1 Obj 2 Obj 3 Obj 4 Obj 5 Part IV Part V

Help taxpayers understand and claim
1.9 appropriate credits and deductions:
Taxpayers, including individuals and
small businesses, will receive education
and assistance in claiming available
incentives

Make payments easy: Taxpayers
1.10 will be able to make payments more
easily and seamlessly through all
service channels

Build status-tracking tools for
1.11 taxpayers: Taxpayers will be able
to use new status-tracking tools to
see real-time status updates, next steps,
and estimated time to process
documents and resolve issues

Streamline multichannel customer
1.12 assistance: Taxpayers will be able
to quickly, securely and accessibly
get the help they need, resolve more
issues in a single contact, and
experience minimal delays during
interactions with us

IRS IRA Strategic Operating Plan 19
Part II: Objectives and Initiatives