Page 21 - IRS Plan

The Plan has five main objectives, which will be achieved through
Part II: Objectives and initiatives
the completion of a set of initiatives:

Dramatically improve services to help taxpayers meet their
Objective 1
obligations and receive the tax incentives for which they are eligible

Objective 2 Quickly resolve taxpayer issues when they arise

Focus expanded enforcement on taxpayers with complex tax filings
Objective 3 and high-dollar noncompliance to address the tax gap

Deliver cutting-edge technology, data, and analytics to operate
Objective 4 more effectively

Attract, retain, and empower a highly skilled, diverse workforce
Objective 5 and develop a culture that is better equipped to deliver results
for taxpayers

This Plan will serve as a guide for decision-making by IRS leadership and project managers.
The Transformation and Strategy Office will coordinate detailed planning and execution efforts.
See Part III for details on how implementation will be governed. The following describes the
organization of this plan.

Elements in Part II
Example
Transformation objective Objective 1: Dramatically improve services to help
describes what we will do taxpayers meet their obligations and receive the
to make the vision a reality.
tax incentives for which they are eligible

Initiatives outline strategic
bodies of work that will drive Initiative 1.2: Expand digital services and digitalization:
transformation. Taxpayers will be able to file all documents securely
and exchange correspondence electronically
To be refined during detailed planning
Key Projects are discrete,
actionable efforts for each
initiative. The projects in the Create digital Expand Create viewable
Plan are not comprehensive forms digitalization digitized data
of all projects an initiative
will include.
Milestone 1 (FY 20XX)

Major Milestones Milestone 2 (FY 20XX)
will be tracked during
implementation. The years Milestone 3 (FY 20XX)
provided in this Plan are
best estimates. Timing Milestone 4 (FY 20XX)
will be updated as detailed
planning proceeds Milestone 5 (FY 20XX)

14 IRS IRA Strategic Operating Plan
Part II: Objectives and Initiatives