Page 89 - IRS Plan
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cases while minimizing audits of compliant and agency priorities. We will draft multi-year
taxpayers. Internally, improved personnel and roadmaps and execute more frequent, less
performance data will support strategic workforce constrained release schedules instead of start-stop
planning. For example, the human capital function planning based on an unpredictable budget cycle,
will use advanced analytics to provide insights “must-do” legislative changes, maintenance
on internal performance, such as predictive calendars and filing season risk periods.
models of attrition and demand-driven hiring
and analysis of external labor trends, to inform We will anticipate customer and employee needs
enterprise decisions and help ensure, for example, and provide technology options and insights
that customer service capacity can meet taxpayer proactively. While the IRS deploys technology
demands. solutions quickly under intense scrutiny—such as
during filing season, when millions of transactions
We will work differently and improve our happen every second— the timing and continuity
processes to enable the above aspects of our of our system integration have been constrained.
IT and data transformation strategy. Teams in IT
will work with business partners and the Transforming our infrastructure will allow
Transformation and Strategy Office us to plan, design and execute large-scale
to formalize decision-making and demand transformational projects with no pause
management processes for technology in ongoing operations. We will empower
investments (and broader resource allocation and cross-functional teams that include user
business process change) that include experience designers, architects, engineers,
the right stakeholders and leadership sponsors. developers, business experts and security
Joint business and IT transformation teams will practitioners, using vendors when necessary
agree upon requirements, design, and business to support large bodies of specialized work.
and technology changes to satisfy customer needs
Enhanced data and technology will help taxpayers and IRS employees
Employees will have the systems, Taxpayers will have the tools they
technology and access to data they need to access their data and self-
need to effectively serve taxpayers serve via online services
Visuals are illustrative
82 IRS IRA Strategic Operating Plan
Part II: Objectives and Initiatives
