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MEDIATION TIMELINE

• Within 10 days of receiving the mediation referral from a housing counselor or attorney, if borrower is
eligible for mediation, Department of Commerce assigns a mediator and notifies the parties.
• A $300 fee (per party) must be paid to the mediator within 30 days of receipt of Department of
Commerce’s Notice or per the mediator’s instruction.
• Within 23 days of the Department of Commerce’s Notice, the homeowner transmits documents
required for mediation to mediator and beneficiary.
• Within 20 days of the beneficiary’s receipt of the homeowner’s documents, the beneficiary transmits
its documents to mediator and homeowner.
• The mediation is scheduled no later than 70 days after Department of Commerce’s Notice, unless
otherwise agreed by the parties.
• 30 days before the mediation session, the mediator will set a time, date, and place for the mediation
session. The session must be held in the county where the property is located unless agreed otherwise
by the borrower and beneficiary.
• The mediation is up to 3 hours, unless otherwise agreed.
• Parties have the option of agreeing to additional sessions. If one party will not agree to an additional
session, a mediator may use his or her discretion to compel the parties to attend an additional session.
Mediators will likely charge fees for additional sessions.
• Within 7 business days of the completion of mediation, the mediator must issue a written
certification, which includes the outcome of the mediation and a determination of both parties’ good
faith participation.

January 2020 | Page 47