Page 2 - KZN Business Sense - Vol6 No4 eBook

IMPROVED CUSTOMER SERVICE

f you would like to consider human connections will come out Most experts say the biggest of resource centres or a direct
some good news during the on top – communication is still gains will happen online contact person is invaluable.
ICovid-19 pandemic, then here key. Forward-thinking businesses
is some: Consumers will generally are already improving customer As people shift towards online Better service also means KWAZULU-NATAL BUSINESS
get better service once the service in both big and small ways. platforms, the need for a human seeing each customer as a CHAMBERS COUNCIL :
coronavirus crisis ends. Notably, In order to adapt and to deliver connection has never been person, not a transaction. And
customer service generally better service, businesses are: greater. Businesses will soon when something goes wrong, Chairperson: Judith Nzimande
separates successful businesses realise that they can’t ignore it means being willing to look Secretariat: Lihle Msweli
from those that are less so. ■ Retraining their workforce to their online presence and leave outside the business policy to T: +27 (0)35 797 1807
improve service delivery their customers to figure things provide better service. M: +27 (0)83 571 0486

What’s the key to offering ■ Adjusting the way that they out for themselves. The world is changing, and Address: ZCBF Community Park,
better service after the work to meet customers’ business simply isn’t business Gate 5, Business Community
The shift to using technology
coronavirus? needs and to adjust to new has taught us to explain things as usual. Those businesses that Building 1st Floor, Guldengracht
social norms Street, Richards Bay, KwaZulu-
Experts say businesses that figure that might not be obvious. We aren’t willing to address their Natal, South Africa
out how to adapt, incorporate new ■ Changing the way that they all need an extra way of making client’s changing needs will Email: LMsweli@kbcc.co.za
technology and develop deeper use technology sense of something – the use suffer the consequences.  Website: www.kznchamber.co.za

NEW PRESIDENT DURBAN CHAMBER

FOR ZULULAND “JOINS THE CLUB”

CHAMBER he Durban Chamber of
Commerce and Industry
Thas relocated to the Durban
he Zululand Chamber of collaborate as a voice and neutral Country Club which was effective
Commerce & Industry partner for business.’ 3 August 2020.
T(ZCCI) has appointed The Durban Chamber of
Thami Sithole to take over as He admits that many challenges Commerce and Industry is now
president from Thabani Shale. lie ahead, but he has called on based at the iconic and world-class
Sithole is the Richards Bay industries to be more proactive sporting and leisure facilities of
Port manager, appointed to the in responding to challenges. the Durban Country Club, located
position in 2018. He joined the He is geared towards fostering at 101 Isaiah Ntshangase Road in
Chamber Executive Committee strategic and sustainable Stamford Hill, Durban.
last year. stakeholder relationships during
his tenure to create an enabling “There is a tremendous sense
His leadership and extensive business environment. of a new chapter of history
experience has seen him garner being written. This partnership
business confidence as the next Sithole’s leadership at the between our two iconic entities
Chamber president. Chamber will be supported marks a mutual commitment to
by the two deputies, Hlengiwe contributing to our City’s drive for
‘My vision for the ZCCI is to Mvubu from Mondi and Gareth inclusive economic participation extensive experience serving the About
Durban community and providing
see practical and sustainable Reeves, chairman of the Eshowe for all businesses. The Durban an exceptional and conducive
business development and Chamber Division.  Country Club is conveniently Durban Country Club
support,’ said Sithole. ‘The located on highly accessible traffic networking environment. We
look forward to welcoming the
Chamber is open and ready to routes and welcomes the broader The iconic Durban Country
W: www.zcci.org.za Durban Chamber of Commerce Club was officially opened
eThekwini business community and Industry to our property and
and all who co-labour with us working together to serve our on 9 December 1922 and
to grow our City’s economy,” respective members. As a member boasts a rich and proud
said Nigel Ward, President of the of the Durban Chamber, we strive history. Rated one of the Top
Durban Chamber of Commerce to operate by the ethos of being In Golf courses in the World,
and Industry. Business for a Better World,” said The Durban Country Club

The Durban Country Club has Kamlesh Ranchhod, Chairman of offers an unrivalled golfing
been a member of the Durban the Durban Country Club. experience, catering to golf
Chamber for 34 years, and this A few benefits of the relocation to enthusiasts and professionals
move echoes and reinforces the historic and prestigious Durban alike. With its world-class
the Chamber’s commitment to Country Club are the convenient sporting and leisure facilities,
building strong partnerships and location, sufficient parking, and the Club is a fitness hub,
relationships with local businesses easy accessibility for those using social retreat and place of
in the pursuit of growing an public transportation.  entertainment and relaxation
inclusive economy in eThekwini. for the whole family.
“We are proud to have our The Durban Chamber’s main telephone
historic entities co-exist in the contact number will remain as Visit the clubs website:
same locality, which will enable +27 (0)31 335 1000 www.durbancountryclub.co.za
Thabani Shale Sithole us both to leverage our years of W: www.durbanchamber.co.za

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