Page 29 - KZN Top Business Portfolio eBook -2024
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THE EDGE IN RETAIL
Arch Retail Systems is a leading player in the retail
technology sector in southern Africa. The company
develops, markets and services a suite of integrated
retail management solutions to increase operational
efficiency and ultimately profitability in operations
where it is applied.
Arch Retail Systems was established in 2002 as a small
family business who had a deep understanding of
the management and operational needs of retailers.
The company today has a southern African footprint
with a head office in Cape Town and branches in all
the major centres: Cape Town, Gqeberha, Durban,
Bloemfontein, Midrand and Windhoek.
Arch is running in 1,800+ stores, where it is operational
on 18,500+ check-out Point of sale (POS) points and
back-office workstations.
The KwaZulu-Natal branch, established in 2004,
was the first Arch branch. From humble beginnings
this branch has gone from strength to strength
and today has a personnel count of 14. The branch
services retail clients throughout KwaZulu-Natal and Scalable solutions – suitable for small, medium
Eswatini. Arch is operational in total of 267 stores, and larger retail operations
comprising of individual stores and 12 corporate Proprietary software developed in-house and
groups, with more than five stores per group. continuously upgraded
A development strategy driven by user feedback
The company slogan says it all: ‘Arch for the Edge in and interaction together with market trends
retail’. The ‘Edge’ is offered to retailers by applying an Durable custom developed hardware for harsh
understanding of challenges within retail and using African retail conditions
new technologies and market knowledge to create
business processes, mitigating such challenges. Solutions supported on-line from Head Office and
regionally from branches (Southern African
The Arch solution is scalable, which allowed for footprint)
deployment in smaller stores, over and above the Outcome driven – Arch user success is Arch’s
larger stores serviced (10+ Arch points). success
Arch products and services Ultimately, it’s all about our greatest asset, our
people.
The fit-to-function suite of Arch products and services
enable users to: Arch understands the importance of accurate opera-
Effectively execute on inventory and margin tional information in retail to facilitate increased
plans efficiencies, profitability and improved cash flow.
Improve control and understanding of Backed by highly proficient technical expertise, the
operations Arch suite of software solutions focuses on delivering
Serve the customer better this to Arch users. Arch is not a systems supplier, but a
Improve profitability and cash flow business partner focussed on the success of retailers,
as their success is Arch’s success.
Why Arch are market leaders?
There are various facets of the retail operation,
Arch Retail Systems has:
each requiring specific functionality. Long gone
A multi-disciplinary team which is able to assess is the time when a retailer only bought a POS
user needs and implement appropriate solutions solution to accommodate payment at check-outs.
A comprehensive suite of solutions covering all Arch offers an integrated retail management
required functionality around which solutions are solution addressing the diverse needs facing the
formulated retailer today.
www.archsoftware.co.za 27
