Page 42 - Yearbook 2019

OUR
STRATEGIC
POSITION
In a fast-paced world of instant communication, tighter timescales and downward pressure on pricing, rms are under more pressure than ever to achieve the speed of delivery that clients demand, whilst maintaining a good value and quality service. The model we have pioneered over the last 20 years has gone a long way to achieving this for our clients. With our Real Estate Support and Partnership solutions, we now help other law rms to achieve this too.
Comparing DJB's Model to the Traditional Model demonstrates how we are strategically better positioned to service client demands in terms of both quality and value.
FOR OUR CLIENTS
OUR MODEL
By differentiating ourselves from the traditional model, DJB achieves three key objectives: quality client care, expert legal advice and exceptional commercial value.
Functioning like barristers' chambers, we separate client care from legal advice. Highly effective Client Directors take care of all business development and hold the primary commercial relationship with the client. Account Managers deal with all day-to-day client liaison and matter administration, taking care of everything from case opening to case closing and beyond. This allows our solicitors to be just that – solicitors.
All work is completed by experienced, quali ed solicitors with an average of 23 years’ PQE. DJB simply does not have any juniors or paralegals. Their experience, combined with the fact that they focus entirely on delivering quality legal advice, means that our solicitors can deliver fast, accurate results rst time round. We achieve commercial value by only charging for legal dealings: all commercial and client care dealings are completed at no charge to the client.
Ensuring complete service satisfaction and delivering expert advice, whilst still retaining commercial value, is a task often struggled with by competitors using the traditional partner- led approach.
CLIENT
Commercial Dealings - not charged
Client Care Dealings - not charged
ACCOUNT MANAGER
EXPERIENCED SOLICITOR
41
Legal Dealings - charged