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8.2  Starting Assessment  147

  VetBooks.ir  ported decisions that were made, even when   measurable plan for moving forward. These
                                                      plans should include very clearly identified
             the whole team was not present. They valued
             consistency in the actions delivered to the ani­
                                                      Your initial plan may be focused on laying the
             mals above their own individual desires. This   expectations of who will do what by when.
             team and the red river hog were able to make   groundwork for your programme, and may
             quick progress with their training programme   include elements such as reviewing records,
             and were always setting new goals. Not only   observing current behaviour, reviewing rele­
             did the  high trust  enable this  team  to  meet   vant literature on such things as the species
             their goals, they were able to tackle any chal­  that will be trained, facility design, and/or
             lenge that came up that would have crippled a   training techniques.
             low trust team.
               You may also find that some members of
             your team are introverts and may have differ­  8.2.4  Facing Resistance
             ent wants/needs for sharing information than   Resistance  to  embracing  a  training  pro­
             other team members, as teams are often   gramme can stem from a variety of sources,
             dominated by extroverts. It may level the   including considering the act of training as
             playing field if you send out questions for the   being manipulative and changing an animal’s
             team to ponder ahead of time, allow members   wild state, thinking that training creates a
             to share their ideas before a meeting on note   situation of poor animal welfare due to food
             cards or discuss ideas in small groups before a   deprivation or use of aversive techniques, or
             larger team meeting. These techniques may   that training takes up too much time in the
             provide a platform for all team members to   day. When encountered with this resistance,
             feel they have a voice. Cain (2012) discusses   do not react to these statements of concern
             introversion personality preferences. It is an   in haste or with closed mindedness, even if
             excellent book that provides insight that may   you strongly believe a counter‐perspective.
             allow you to tap into your team’s problem   You must remember that everyone has dif­
             solving and creative potential in new ways.  ferent life experiences that they bring to the
               The point is, when seeking everyone’s   table. One person’s definition and history of
             opinion and buy‐in, you may need to adjust   training may be very different from your
             your  leadership  style  to  meet  the  needs  of   own. Engaging in discussion about these
             your individual team members and listen to   fears and what is intended in developing a
             their ideas. If you take a ‘I’m the leader and   training programme and how success will be
             we’re doing it my way’ approach with your   measured can be helpful, as it can alleviate
             team, they may make an effort to appear   some fears and will allow people to talk
             engaged with the training programme in   openly about them.
             your presence, but it will not likely ‘stick’   Discussing the potential positive animal
             when you are not there. You want everyone   welfare implications of training can be an
             on the team to feel that they have a vested   asset to the development of a training pro­
             interest in the success of the training pro­  gramme. Understanding how animals’ behav­
             gramme and the only way to do that is to   iour and the team’s behaviour can be shaped
             have them feel the sense of ownership that   can open people’s minds to understand that
             comes with helping to build the programme   animals in our care are always learning and
             from the ground up.                      responding to their environment, regardless
                                                      of whether you have a formal training pro­
                                                      gramme in place or not. As a leader, it is your
             8.2.3  Moving Forward
                                                      job to create environments for both the ani­
             Based on the team’s initial feedback regar­  mals and the team to be successful. For some
             ding your training vision for the training   people who are resistant to formal training,
               programme, you will need to develop a   recognising all of the training they are cur­
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