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168  9  Us and Them: Human–Animal Interactions as Learning Events

  VetBooks.ir  greater contact and more repeated interac­  between people in the zoo, we can ask
                                                     whether they can learn to distinguish between
            tions with familiar people, which allows a
            relationship (human–animal relationship) to
                                                     within these different categories or groups of
            build up. Secondly, the interactions might be   familiar and unfamiliar people, as well as
            direct interactions between person and ani­  people. Answering this is of theoretical inter­
            mal, where an initiating behaviour and a   est in terms of what it can tell us about the
            response to it can be detected by an observer,   discrimination and categorisation abilities of
            or may be indirect, in the sense that the   different animals. It is also of more applied
              animal’s response is to a situation that   interest, in that it may help us to understand
            involves the presence of people, but where no   some of the variability we see in zoo animal
            observable interaction takes place. Although   responses to visitors.
            we have referred to these here as dichoto­  There is good empirical evidence that ani­
            mies, it is important to understand that this   mals learn to distinguish familiar from unfa­
            is used here as an aid to understanding, and   miliar people on the farm (Boivin et al. 1998;
            that in reality both are the end points of a   Rousing et al. 2005), in the laboratory (Davis
            continuum. Thus, some people, such as vets,   2002), and in fact, in the zoo (Mitchell et al.
            may be a bit more familiar than visitors, but   1991; Martin and Melfi 2016). One study of
            not as familiar as keepers. Similarly, a keeper   zoo animals observed that several species
            undertaking routine husbandry procedures   were more likely to approach familiar people
            might inadvertently send direct signals to the   compared to unfamiliar people, even when
            animal, to which the animal will then respond.   both  categories  of  people  were  similarly
            With these caveats, we can construct a table   dressed and in the same context, i.e. cleaning
            (Table 9.1) to guide our discussion.     an enclosure (Martin and Melfi 2016). The
                                                     ability of agricultural animals to discriminate
                                                     between different categories of people has
            9.2   Learning to Discriminate           been attributed to them learning to recog­
            Different Kinds of People                nise the differences in peoples’ behaviour
                                                     and clothing (Munksgaard et  al. 1997).
            Nobody who has ever shared their home with   Tanida and Nagano (1998), also considered
            a companion animal would be surprised at   that agricultural animals (young pigs) could
            the assertion that many animals can learn to   discriminate between people  using visual,
            distinguish different people. When we con­  auditory,  and/or  olfactory  cues.  It  seems
            sider whether animals learn to discriminate     reasonable  to  consider  that  zoo  animals,


            Table 9.1  Situations involving people which might provide learning opportunities for zoo animals. Human
            action towards the animal is considered to be part of the learning process, and the types of people are seen
            as a variable affecting the learning process.


                                                  Types of people

             Interaction     Familiar                              Unfamiliar
             Indirect        Keeper observations of animals        Visitors watching at exhibit
                             Husbandry provision including          ‘stand and stare’
                               enrichment, cleaning and feeding
             Direct          Handling and catch‐ups                Interactive educational
                             Health checks and veterinary treatment  activities
                             Provision of training activities      Keeper for a Day
                             Education activities
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