Page 9 - Enabling-Studio_eBook

Benefit 3

A chat-based communication

platform that integrates with

Dynamics 365

Enabling Studio doesn’t just work

seamlessly with Microsoft Teams.
It’s also prebuilt to connect to an
organization’s Dynamics 365 CRM

system. Every time an agent acts
on a routed customer request inside
Microsoft Teams, that engagement
is automatically saved on Teams and
can later be propagated to Dynamics

without having to re-enter the
information. At the same time, agents
can pull information from Dynamics
Create meaningful, personalized interactions into webchat conversations, providing

visibility into essential information
such as an account number or other
76% of consumers participating in as the most important aspect of a time-consuming burden when contact information.
a global Microsoft survey expect good service experience. (Microsoft) support and service representatives
a customer service representative are forced to manually update Contact center agents can utilize
to know their previous interactions It’s no surprise, then, that over records and retype data after every Microsoft Teams to execute timely,

and purchase history. By providing 91% of companies with more customer engagement. So, how are effective responses for all customer
support teams with a 360-degree than 11 employees are relying organizations balancing the need inquiries without ever having to leave
view, agents gain the context on CRM systems to track and to update and utilize their CRM the platform. They can easily track all

and visibility they need to resolve optimize customer interactions. tools with their need to speed up engagements within their CRM system
customer inquiries during a single (SuperOffice) However, CRM customer service responses? without ever needing to rekey data.
interaction, which has been rated systems quickly become a