Page 219 - N3_ORG_TEMA1_AX
P. 219
3. GESTIÓNDELASQUEJASYSUGERENCIASDELOSRECURSOSHUMANOS
229
DARRAGH-JEROMOS , P. (2003). “A suggestion system that works for you”. Supervision, Vol. 64, No. 8, pp: 18.
DAVIDHIZAR, R. (1991). “The employee who complains”. Hospital Topics, Vol. 69, No. 4.
FAIRBANK, J. F.; SPANGLER, W. E. y WILLIAMS, S. D. (2003). “Motivating crea- tivity through a computer-mediated employee suggestion management system”. Behaviour & Information Technology, Vol. 22, No. 5, pp: 305.
FREEMAN, R. B. y KLEINER, M. M. (2000). “Who Benefits Most from Employee Involvement: Firms or Workers”. AEA Papers and Proceedings, Vol. 90, No. 2, pp: 219.
GARCÍA-LORENZO, A.; PRADO, J. C. y GARCÍA, J. (2000). “Continuos improve- ments and employee participation in SMEs”. The TQM Magazine, Vol. 12, No. 4, pp: 290.
HARAWAY, W. M. (2005). “Employee Grievance Programs: Understanding the Nexus Between Workplace Justice, Organizational Legitimacy and Succesful Organizations”. Public Personnel Management, Vol. 34, No. 4, pp: 329.
HUNTER, S. y KLEINER, B. H. (2004). “Effective Grievance Handling Procedures”. Management Research News, Vol. 27, No. 1/2, pp: 85.
KAUFMAN, R. (2004). “Beyond the Box”. Incentive, Vol. 178, No. 10, pp: 109.
MILLER, G. (2007). Handling Employee Complaints - How to make it better not worse. Disponible en:
➞ http://www.expertbusinesssource.com/blog/1260000326/ post/80008808.html
NALEBUFF, B. y AYRES, I. (2004). “Encouraging Suggestive Behavior”. Harvard Business Review, Vol. 82, No. 12, pp: 18.
OIT; Rueda-Catry,M. y Vega,M. L. (2005) “Buenas prácticas de relaciones labo- rales en las Américas”, Oficina Internacional del Trabajo. Segunda Reunión de Grupos de Trabajo en el marco de la XII CIMT. Abril.