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Keep it short and simple, or better • Has my staff treated you with care,
yet, offer them something of value in attention, and courteousness?
exchange for their time. Exit interviews • Is there an issue that I have not
can be conducted via telephone or online spent enough time on?
questionnaires. Even a simple email asking
why can be very effective. • Am I doing what you want me to
do?
You may wish to consider some of the
following questions in your final interview. • Where have we been less than
proactive in addressing your
Sample customer exit interview questions concerns?
• What did you like about our service?
• Is our billing clear?
• What didn’t you like about our
service?
• What is your reason for no longer
doing business with you? Social Media Notes
• What would’ve prevented you from inding relevant and fresh content
leaving? for social media posts can be a
challenge even for social media
• What could we have done Fexperts! Here are some tips for
differently?
content for your social media posts.
• How would you rate your • Giveaways
satisfaction?
• Pest control tips
• What is your reason for leaving? • Your blogs (if applicable)
• What suggestions do you have for • Company volunteer work
improving our service? • Deals and exclusive offers
• Great reviews or testimonials
• Is there anything you didn’t get
from our service that you were • Company news, events, or
looking for? milestones
• Before and after pictures of your
• Has my staff treated you with care, best work
attention, and courteousness? • Promote client referral programs
• Is our billing clear? and incentives
• What was the greatest benefit you • Anywhere you’re featured (e.g.
got from my service? news, websites, awards, etc.)
• Introduce new pest control
• What would you like to see more of technicians, anniversaries, and
in the future?
employees of the month
• How could I improve my service? • Remember, not EVERY post should
• Is there anything you would like to be about your company! Alternate
see me stop doing? pest control information with fun
topics!
• Is there anything you didn’t get
from my office that you were
looking for?
Page 10 IPMA Connection • 1st Quarter, 2022
