Page 38 - DFDS Ship Shore Seminar June 2019 Q and A_2019

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Q What would the

management team like A
the delegates to take Steve "Embrace change and new concepts, operate as
away and focus on? meant to and engage with passengers."
Andrew "Continue to focus on the customer."

Jesper "Be agile and adapt to whatever comes our way.
Can we change and are we ready?"

Chris "Strength of organisation resilience will help combat
lower passenger volumes and Brexit impact."

Sebastien "Thanks to all colleagues and teams for
cooperation to create the best scenario in France."

Wayne "The most important customer is the one in front of
you. Remember they can take many months to gain and can
be lost in seconds (never be complacent)."
Jean-Claude "Customers are paying our salary so keep
customer satisfaction going; DINE contract renewal
starts now."
Kasper "Move for all to grow; develop both the company
and the individuals; accept changes so we do not
become stale."

Page 38 | Ship Shore Seminar, Q&A June 2019