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Unfortunately, the customers became the victims of the

company. In a real sense their identities were stolen often

resulting in lowered credit ratings through the issuing of

unasked for credit cards along with overdraft/late fees

charged on unauthorized accounts.

This was facilitated by the use of digital technology which

allowed Wells Fargo employees to create multiple fake

accounts.

Culture

A corporate culture may be
viewed as comprising two

dimensions:

1. An ethical stance – the extent to which an

organisation will go to exceeding its minimum

obligation to stakeholders:

• serving short-term and long-term shareholder

interests

• multiple stakeholder interest

• contribution to society