Page 86 - Flip Banks TG

Those signals were embedded throughout the workplace.

They appeared in overt ways, such as how compensation

and recognition were done. They also emerged in subtler

ways, such as in the metrics managers obsess over, and how

they reacted to dissenting opinions. Moreover, they simply

inform employees’ views about what types of people and

behaviour a company truly values.

Mission statements and values were thus subsumed by the

focus and shaping of employees’ perceptions by a
management that would not or could not recognise what

constituted good rather than bad behaviour.