Page 10 - Simply Electronics Grey Market Article

Diagram 5: Diane 08/07/216

Diagram 6: Janet 08/07/2016

Again SE had tried to ameliorate the situation by increasing the order status to ‘priority’ (Diagram 6) thereby
attempting to create the illusion of progress. According to the email sent by Diane on Friday 8th July 2016
timed at 15:04 the order was now classed as being both ‘upgraded’ to expedited delivery and ‘escalated’ to
priority status. This begs the question of how SEL treats customers who have not been fortunate enough to