Page 57 - Articles Written by JGJ EF DPS

08/07/2016 Janet (Diagram 6)
08/07/2016 Diane (Diagram 5)
18/07/2016 Genelyn (Diagram 8)
22/07/2016 Fherlie (Diagram 9)

SE use different named responders to obfuscate the situation, break
continuity of dialogue between customer and company, terminate the
enquiry at first opportunity and to give the impression of a large
operation.

Diagram 7:

th
On the 18 July a further response from SE offered the reason for the
continued delay as ‘still suffering from a backlog due to the influx of
sales from our latest promotions and they are currently doing their best
to despatch all orders as soon as possible’. The flaw in this excuse is
that the GoPro was ordered at a time when it was not part of a
promotions campaign (Diagrams 7,8).

The question here must be how a company dealing with high volume

sales could fail to plan for an increase in sales? The answer may be very
simple