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SEL Backlog

Diagram 8: Genelyn 18/07/2016 Promotions Backlog

The "Order backlog" status change came more than two weeks after
payment had been taken. This coincides conveniently with Skrill's policy
of not cancelling transactions after 14 days. If it's less than 14 days since
the order was placed Skrill can be contacted and a dispute and charge-
back opened. If it's more than 14 days, all that can be done is to make a
complaint about SEL’s Merchant account: “simplyelectronics ltd”. Skrill
are regulated by the Financial Conduct Authority (FRM is 900001), and
the FCA have specific objectives regarding the reduction of the risk of
financial crime and consumer protection.

Should a customer wish to cancel the order this can only be done by
asking for a cancellation form by e-mail through the SE website.

Diagram 9: Fherlie 22/07/2016