Page 5 - Short Cases 1 United Airlines
P. 5
April 9th 2017
April saw United widely criticized after a video was made
public on YouTube and Facebook and achieving millions of
views, of a 69-year-old passenger being dragged off an Asia-
American flight at Chicago O’Hare International to give his
seat to a crew member.
Video: YouTube
The story opens with managers offering travel vouchers to
passengers to vacate their seats to make room for four
