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traveler.‖ Hence sustainable tourism marketing
must aim at developing tourism messages that
are realistic, pragmatic and inspiring, not just
for the already informed (engaged) consumer
but for a wider range of tourists. Wherli et al.
(2013) affirm this idea and suggest that
sustainable tourism marketing has be to done
through ―emotional or rational message design
and visual elements‖ since they influence the
booking choices of consumers.
These messages must be widely promoted to
ensure higher reach because formation of
appropriate consumer beliefs is also dependent
on the credibility of the sources from where
consumers gather info.
6/ ENGAGING CUSTOMERS ON
SUSTAINABILITY:
6/1 WHAT CAN MARKETERS DO?
This is indeed factual yet engaging consumers
towards sustainable tourism remains a
challenge for hospitality marketers. Marketers
can use various elements singularly or in
combination from the Sustainable Tourism
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