Page 12 - English for Economic Development

Activity 3
Let'sDo
Read the situation and the email below. Define the problems that happened
in the email.

Situation:

Dania Alwa is one of the customers in PT. Crystal Sinar Company Indonesia. PT.
Crystal Company is engaged in the souvenir and digital printing provider and
service. Dania Alwa orders tumblers from PT. Crystal Company for her 10th
company anniversary. However, she finds out that her order does not meet her
expectation. Dania tries to complain by emailing Bella Roshinta as the customer

service of PT. Crystal Sinar Company. She asks Bella Roshinta to address the issue.

Complaining email from Dania Alwa to Bella Roshinta

Dear Bella Roshinta

I am writing with reference to our order. The goods arrived this afternoon. However, we
found that the goods you sent to our company were not the same as what we ordered.
Our order dated 3 March clearly stated that we required 2,000 tumblers, but you only
sent 1,895 instead of 2,000. In addition, you did not print the logo of our company in 76
of tumblers.

Taking into consideration that we already paid our order and we need to distribute
those 2,000 tumblers by the end of this month. We would ask you to solve this matter
within a week following the payment agreement.
We are looking forward to receiving your response to this matter as soon as possible.
Here, I attach the file of our order list and payment agreement.

Sincerely,

Dania Alwa

Questions:
1. What are the problems encountered by Dania Alwa?

Answer:
2. What is the position of Bella Roshinta?
Answer:
3. What are the job descriptions of Bella Roshinta?
Answer:

E N G L I S H F O R E C O N O M I C D E V E L O P M E N T P A G E 9