Page 79 - Oxford 10 Step Manual

The POST CLOSE is the important step that keeps the job secure after you leave the home. Avoid the “heartbreak” of a cancellation by having a common sense system of buttoning up the sale.
It’s time to reassure the customer that they made a wise decision. A professional button up includes the following three things:
1. They know your Company and its importance to completing the job.
2. They understand the Products they are getting.
3. They know what happens next!
In your own words, deliver the following messages:
Mr. & Mrs. Prospect, maybe the most important decision you made tonight was to do business with a solid company such as ours.
When you deal with a company you can trust, that
gives you comfort that the quality of the products is good and the price is fair.
Just being able to see the full sized samples in your home helps to evaluate the quality, doesn’t it?
You, like most people, looked to the energy savings as a logical reason to make this investment. But don’t be surprised that the things you enjoy the most about your
STEP 10 - POST CLOSE/REPLACE LEAD
Oxford windows are the easy cleaning, the reduction in noise level and of course, there’s no more painting or repair.
The increased security will improve your peace of mind. Are there any left over questions about the windows/doors we are going to do?
And before I leave, let me thank you again for joining the thousands of homeowners who have joined hands with our company to save money and make living in their homes easier and less expensive.
Note: If there were “sticking points” during the close that were important, cover the solutions you offered and make sure everything has been handled. YOU WANT THIS JOB TO BE SECURE!
Mr. and Mrs. Prospect, sometime next week, our job supervisor will call. We like one of our foreman to pay a visit to be sure I haven’t missed anything that could be important.
If anything comes to your mind, you can pass it on to _______. If you know the name, use it. It’s better if you name a person.
He will put that job sign in the front yard that we talked about earlier. We’re going to do a great job for you and hope one or two of your neighbors will notice.
Thanks again, see you soon!
Knowledge Is A Valuable Tool!
The sale is the natural conclusion to the successful completion of these ten steps.
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