Page 2 - Samaritas Quality Report 2016

Quality Plan for 2016

Quality Assurance and Performance Improvement Samaritas

Samaritas has a reputation for providing high quality services. Members of the Quality Steering Team are integrated into the
We consistently meet regulatory requirements. And, while we Risk Management team and Operations Council, a leadership
will always have a foot in the regulatory world, we strive to team at Samaritas. Program, support department, and risk
become more collaborative and ultimately generative in our management data and outcomes are shared at Operations
work with those we serve. Council in order to:

Samaritas utilizes the Quality Assurance and Performance n Monitor, evaluate, and improve systems and processes
Improvement (QAPI) system to ensure efficient and effective n Provide oversight of data and data integrity
service delivery and management practices. The system is
designed to move us beyond compliance and into sustainable n Promote optimal service accessibility, acceptability, value,
and meaningful impact for those we serve. impact and risk management for all stakeholders
Our QAPI system serves to promote the dignity of those we serve n Structure accountabilities for meeting performance
in their natural setting, by continuously improving the outputs standards and requirements
and outcomes. This is done through systematic monitoring of key n Conduct performance monitoring and improvement activities
performance indicators which drive improved impact and deci- that result in going beyond regulatory compliance, and
sion-making. This report includes many of the key performance move toward better value, innovation, and well-being for
indicators monitored by our programs, but not all of them.
stakeholders.
All programs and support departments participate in the QAPI
system. Key performance indicators and goals are derived from In 2016, the Quality Steering Team focused on the following
our strategic plan, performance management, contractual/ enterprise-wide goals:
regulatory requirements, utilization review, staff and external n Redesign of our internal incident reporting system for better
stakeholder feedback, financial benchmarks, and internal bench- data integrity and improved features
marks to improve well-being.
n Completion of all HIPAA, HITECH and confidentiality
Each month, QAPI team members review their program data policies. Roll out of the policies included face to face training
against the established benchmarks. When a benchmark is not across the state and development of interactive e-learning
met, the team generates a Plan-Do-Check-Act plan in order to modules
implement change. Feedback from QAPI meetings is shared
during staff meetings and with the Quality Steering Team. n Roll out of Phase 1 of business intelligence, which includes
integration of several data systems to provide key perfor-

mance indicators for Senior Living, Human Resources
and Finance

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