Page 3 - Samaritas Quality Report 2016

Quality Assurance and Performance Improvement Continued … Samaritas

n Engagement of Central Support Services in the QAPI
system, with identified key performance indicators and
improvement plans.
n Revision of many Tier 1 (organization-wide) policies

In 2016, the Quality Steering team worked with
programs to make improvements in:

n Recruitment/retention
n Training
n Financial goals, such as increasing census, or meeting
budget

n Improving well-being outcomes/impact, such as reducing
length of stay, staying in the least restrictive environment
or improving functioning
n Creating, improving or standardizing satisfaction
survey measures
The following report is a snapshot of outcomes for each of
the programs and for the 19,975 people served in 2016. It does
not represent all of the outcomes; however, it does provide good
information about areas where each program excelled over 2016
and areas where each program worked toward improvement.

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