Page 9 - Samaritas Quality Report 2017

Support Services

This program provides at-home support to families with children challenged with serious emotional disturbances and/or
disabilities. The program ended in December of 2017. Child and Family

Program Support Services Target 2017 186

Outcomes Program Outcomes
Discharged youth will show 80% 68%
This outcome was most often not improved community inclusion
met when a youth was discharged Persons Served
from the program due to a higher level of care or non-participation. For those who were discharged for
completion of the program, 100% showed improved community inclusion.
Satisfaction Satisfaction Surveys Target 2017
Support Services
Surveys
Families 4.0 4.4
Goal: 4.0 Satisfaction Ratings

Outpatient Therapy

The Outpatient Therapy program provides comprehensive al issues. The program primarily serves families in the child
assessment and treatment for families and individuals to welfare system, but that is not a requirement.
help prevent, manage or resolve mental health or emotion-

Program Outpatient Therapy Services Target 2017 254
Program Outcomes
Outcomes Youth who have completed treatment

and are discharged will increase level of 80% 43%
function, as measured by CAFAS
Persons Served

Satisfaction Outpatient Therapy Services Target 2017
Satisfaction Surveys
Surveys

Goal: 4.0 Satisfaction Ratings Families 4.0 5.0
The 80% target was not met in Outpatient Therapy. This is usually because there is not enough
room to decrease a full 20 points (our requirement). Despite this, most showed a decrease of 10
points or sustain their score during therapy. 8