Page 9 - Nellis Creech NTTR Bullseye 1-22-16

BULLSEYE Feature 9January 22, 2016

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Exchange now seeking ACCESS, from page 8 __________________ Security Forces Squadron NCO in charge of instal-
lation security. “It is unfortunate if you come to the
shopper feedback year-round Identification System pass and card holders are not gate and try to get a pass for somebody and they
authorized to sponsor visitors. Limited exceptions don’t have any type of photo ID, because we cannot
Army & Air Force Exchange Service Public Affairs are made for privatized housing residents. give them a pass.”

DALLAS — The Army and Air Force Exchange Service For contractors, the process of getting base access When it comes to base access, safety is always of
knows that Soldiers, Airmen and their families are the experts is a little more extensive. utmost importance and there are different factors
on how to best improve the Exchange shopping experience. that one should be aware of that can alter who is
“Once awarded a contract, a representative from allowed on base.
That’s why the Exchange is inviting shoppers to sound off the Army Corps of Engineers or the 99th Contract-
on their experiences 365 days a year with a new Customer ing Squadron request a list of employees needed to “If we transition into a higher FPCON level we
Satisfaction Survey, located at https://surveymonkey.com/s/ complete that job,” said Spicher. “When that list is would stop a lot of the visitors from being allowed to
MyExchSurvey. approved it is sent to Pass and ID where background come on to the base,” said Groves. “Nobody would
checks are performed on each member on that list. have unescorted access to the base that isn’t a DoD
Previously, the Exchange gathered shopper feedback through ID card holder and we would limit who is coming
its twice-yearly, store-level Customer Satisfaction Index, which “After the background check is completed and on and off the base.”
was administered by an outside company. The new survey is per- passed, the list is then forwarded to the Visitor
formed in-house, allowingthe Exchangeteamtoview responses Center where the contractor can pick up their pass. For any additional questions please contact the
in real time and respond to areas of concern immediately. The process for contractors getting approved for Visitor Center at 702-652-3216. Customer Service
base access can take up to, but not exceed 3 days.” hours for visitors is 24/7. For contractors or anybody
“We have re-vamped our shopper feedback system to else that has been pre-vetted through the Pass and
make it as simple as possible for shoppers to speak their Civilians who are interested in gaining access to ID Office, the customer service hours are Monday
minds,” said Air Force Chief Master Sgt. Sean Applegate, the base but don’t have a sponsor are only allowed through Sunday 6 a.m. to 4 p.m. at the Visitor
Exchange senior enlisted adviser. “We want to hear every- on the installation if there is a special event that is Center.
thing those we serve have to say about their experience open to the public but will only have access to the
shopping with the Exchange, especially if it’s in an area approved areas. Customer Service hours for Pass and ID are
where we could use a little improvement.” Monday through Friday 8 a.m. to 4 p.m., except on
When one is looking to gain base access, having Wednesday the hours are 8 a.m. to 3 p.m., and can
Moving the survey, as well as the Exchange’s internal em- all proper paperwork filled out correctly can help be contacted at 702-652-8681 or reached by email
ployee survey, in-house will save the Exchange about $730,000 expedite the process. at 99sf5b-passandregistration@us.af.mil.
per year in fees to the former outside service provider.
“The big thing is that if you are wanting a pass is For all CAC or DEERS cards questions, please con-
to call ahead of time and find out what the required tact the ID Cards and DEERS office at 702-652-6844.
forms are,” said Master Sgt. Yvonne Groves, 99th

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