Page 16 - Ft. Irwin High Desert Warrior 8-7-15
P. 16
16 High Desert Warrior www.aerotechnews.com/ntcfortirwin
August 7, 2015
Feacebook.com/HighDesertWarrior
Your Health - Weed Army Community Hospital
Reward exceptional patient care by filling
out five-minute survey
Story and photo by Michael Beaton, Public Affairs
Weed Army Community Hospital
Sometimes it’s hard to know when to seek medical help for Have you received an Army Provider Level Satisfaction Why is the APLSS so important to you?
urgent health problems. Having access to a trusted medical pro- Survey in the mail about your visit and care at Weed Army Completing the survey gives you the opportunity to have your
fessional at a moment’s notice is invaluable. The new TRICARE Community Hospital facilities here? opinions put directly before United States Army Medical Depart-
Nurse Advice Line does just that. All TRICARE beneficiaries ment Activity and WACH leadership, where it counts. Survey
can get health advice by calling the NAL, toll-free and 24/7. Filling out the APLSS is your opportunity to provide WACH results not only help to identify areas of improvement, they are also
leadership with anonymous feedback, which is taken very seriously used to formally recognize and reward hospital staff for providing
The NAL number is 1-800-TRICARE (874-2273). The at all levels. The APLSS is fielded by the Office of the U.S. Army outstanding care. Consequently, funds for your hospital are directly
NAL is a team of registered nurses who answer urgent healthcare Surgeon General. based on your responses and overall satisfaction ratings.
questions. They give beneficiaries professional medical advice to So, next time you get an APLSS letter in the mail, take the time
help decide whether self-care is the best option, or they should Although filling out an Interactive Customer Evaluation com- to complete the survey. The responses that you give the WACH
see a healthcare provider. They will recommend if it’s ok to wait ment is still the preferred and most expedient way for registering team directly affect Fort Irwin health facilities and ensure you and
for care, or if beneficiaries should seek urgent or emergency complaints, the APLSS focuses on specific issues ranging from your family receive the best possible care we can provide.
care. There is always a live person on the line around the clock how the hospital staff cared for the patient during their visit, access
to answer health questions. The NAL has pediatric nurses to to care, facility cleanliness, and courtesy of the staff. Patients are When missing a hospital appointment is unavoidable
answer children’s health questions. If follow-up to the child’s randomly mailed a letter asking them to complete a brief ques-
care is needed or requested, the NAL will call back to check tionnaire regarding their Weed Army Community Hospital care. calling in hospital appointment cancellations early helps
on them a few hours later. The NAL can also help beneficiaries
find the nearest medical care if needed. You can now connect with your Fort Irwin medi- your doctor to see and treat others instead!
cal team online. Weed Army Community Hospital has
The NAL is a new and easy option for beneficiaries made it easier for you to book appointments, speak with Treating Patients and eliminating unnecessary waiting times
to access care quickly at any time. To access the NAL a health care provider and get medical advice, or simply
dial 1-800-TRICARE (874-2273) and select option 1. ask questions and understand health symptoms quickly are our constant goals at Weed Army Community
and easily from virtually anywhere. Moreover, all ques-
Visit the Weed Army Community Hospital Online: tions and appointments are responded to in 24 hours or Hospital. We realize sometimes missing an ap-
less, securely and with confidentially.
For daily tips on health, fitness, wellness pointment is unavoidable – but you can still
and patient care on Fort Irwin visit us at Once you’ve logged in you can also access, request
www.facebook.com/WeedArmy and check your hospital test results – including X-ray help other patients by calling in as soon as pos-
and lab results, securely and easily from home or of-
New to Fort Irwin? See images of the WACH fice. The service even allows you to renew or pick up sible. The sooner we have the information, the
and the new state-of-the-art hospital go to medication prescriptions easily, then specify pick-up or
www.flickr/weedhosp/com mail order delivery. more likely another patient can be seen during
To learn more about the service or to sign up, talk that time. It’s not only the right thing to do –
to your doctor or primary care clinic about getting
Army Medicine’s Secure Messaging Service powered it’s in everybody’s interest to call.
by RELAYHEALTH.
So, when you must cancel, don’t
be a “No-Show.” Remember:
“An Appointment missed
by you is an appointment
missed by two.”
For more information go to www.irwin.army.mil
