Page 12 - ARW Insights Feb
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the customer. A further challenge to get
the non-touch hit rate up is ensuring that
the name on the bank transfer and the
naming convention on the customer
remittance and and the same. Once these
issues are identified on the system, the
cash is automatically posted again,
achieving a 98% success rate.
• Collections with automated
correspondence are being sent to our
customers to drive the cash payments and
identify any reasons that may occur in the
event of a non-payment.
High Radius Update
• Deduction Management automation is live
Cash Application, Collections and with 8 of our customers and a further 15
Deduction Management software solutions customers will be added during phase two.
are now live on the High Radius (HRC)
platform. Further updates will be provided as we
close out the project in full.
• Since November 2020 Cash APP pro-
cessed 2,000 payments, a total of £134m.
With a zero intervention on 62% of these
transactions, the main touch point to be
addressed is obtaining the remittance from
IS Update
SHS IS Service Desk Portal
IS Update
Information Systems continue to develop To help stream line Service Request creation
and update our IT infrastructure to facilitate we would like to re-introduce staff to the
working from home and deal with the secu- ServiceDesk Portal and encourage you to use
rity implications this brings. this as your first port of call for any IS support
These changes, along with ongoing end user requests. This Portal provides access to a
support, continue to place demands on range of Self Help options as outlined below.
Service Desk resources.
