Page 13 - ARW Insights Feb
P. 13
Core features: Using the Portal as the primary gateway for
logging Service Requests will enable us to
a. Ability to raise cases prioritise and schedule work. It will also
b. Request change requests for Joiners, enable us to free up resources otherwise tied
Leavers and equipment up answering the telephone or reviewing calls
c. Access to many user guides to assist you logged by email.
with configuring, using and troubleshooting
your IT equipment and systems If you are unable to use the Portal to log your
Service Request please then use (1) email
Additional Features: and then (2) telephone.
a. Review your current open cases and their Please refrain from direct approach to the
progress Service Desk staff to circumvent process. This
b. View your current Assets includes seeking assistance by “walk ups”,
c. View Support Announcements (future direct emails to IT staff or direct Teams
improvement) messages.
d. View popular FAQ’s, technical Solutions These only act to slow down case resolution
and other Self Help guides times and bypass established processes.
We will continually update guides and add
features to the Portal. If there is any SHS IS Service Desk Portal Landing page:
information you would like to see on there,
please let us know.
