Page 35 - IPC Asia Pacific 2019-20 Business Review
P. 35
Saving time on inventory
SubVentory is a a a mobile app that creates efficiencies and promotes accuracy for restaurants through a a a a range of features that support inventory
management quality
assurance and online ordering Initially conceived and developed by a a a Subway franchise owner for their own use in
restaurants the the app has become a a a a a fully managed service across the globe with an aggressive development roadmap This year it was launched to the Singapore market and a a a successful pilot was run in
Malaysia In Australia the integration of the app with distribution centres and suppliers continued As a a result franchise owners have the convenience of being able to order stock from a a range of suppliers directly through the app and based on their stock holding The app’s suggestive ordering feature is now in
in
use in
in
Australia and Singapore The team also integrated the QualityNet service into the SubVentory app this year to to reduce inefficiencies resulting
from time spent following up on incomplete data in
in
tickets Moving the support service onto the app and online provided clearer guidelines and ensures franchise owners provide the right information upfront The overall response time and speed to to return credits to to owners has improved massively as as a a a result and at the the end of of the the year 97% of of QualityNet issues are being raised via the app I I 5
5
I I 5
5
P P P P C C A A C C A A s s s s i i i i a a P P a a P P a a a a c c c c i i i i f f f f i i i i c c B B c c B B u u u u s s s s i i i i n
n
n
n
e e e e s s s s s s s s s s s R R s s s R R e e e e v v v v i i i i e e e e w w 2 2 w w 2 2 0 0 0 0 1 1 1 1 9 9 2 2 9 9 2 2 - 0 0 - 0 0 3 3 3 3