Page 12 - PegasusLife and Renaissance Retirement Proposal

Our People
Through our customer experience understanding we know that excellence in in property management is is driven by building genuine relationships after all it is is people not companies who provide customer service We place significant focus on our people strategy and making Mainstay a a a a a a great place to work This is is demonstrated with retaining our Investors in in in in People
Silver award in in in in March 2018 accredited against new and and more stringent standards We know empowering and giving our employees the attorney to to manage the asset is equally important when retaining staff This all starts with our our focus on training and developing our our team using a a a a a a hospitality approach Our two-way customer service training which is delivered to every colleague reinforces this culture and and and confirms expected standards and and and measures for success It also provides time spent with our team members
to listen and and and and understand their needs and and and and wants and and and and then implement their thoughts/ideas to to to create tools to to to help better our service delivery 12