Page 13 - PegasusLife and Renaissance Retirement Proposal

Conclusion
This will be an an exciting unique and growing opportunity to work with an innovative developer that is really shifting the standards in in retirement living To get the model right will take significant investment upfront by both parties to properly establish the the roles and and responsibilities and and then to finesse these as the the contract develops At Mainstay we have a a a a a demonstrable record of developing creative and bespoke solutions to complex client requirements supporting demanding customers We are proud of our ability to to work with clients to to provide economic solutions that delivers best in class customer customer experiences for our ultimate customers We believe we would be be the the ideal partner to bring the the imagination process and attention to to detail to to this opportunity Whilst there is much work still to be completed in collaboration to to develop the full optimal solution to to dovetail into your vision for the future of Helicon PegasusLife and Renaissance Retirement we trust this proposal has been helpful in in identifying our overall approach and areas of focus to support your strategic aspirations for management of the portfolio We can provide robust property and asset management to support your your site customer service teams to to ensure your your residents’ experience is high quality and seamless If required we can also provide outstanding facilities services on site and also expertise in in other areas such as as as catering leasehold management and surveying Key elements of our approach will in in summary include:
 Collaboration to design the joint solution  Fully resourced mobilisation programme
 An exclusively dedicated and empowered property management team  An open-book approach to cost mitigation during
early phases
 A real focus on on supporting the building of strong
communities
 A focus on customer service excellence  Robust and and competent property and and asset management  Significant back office support and expertise  Robust technology solution  A robust governance framework with senior level
sponsorship We are a a a a successful independent and privately-owned company dedicated to to providing an an exceptional customer experience through our residential facilities and mixed-use management As a a a a a a a a market leader in in in our industry Mainstay has the specialist resources and and track record to design and and perform the management of luxurious age age exclusive portfolios and would be be thrilled to to have the opportunity to to be be involved in in such an an exciting and growing portfolio We would be delighted to to meet with you to to present our approach and further develop options to provide excellent management services for this unique market opportunity with PegasusLife and Renaissance Retirement Luke Sanders
Group Managing Director
M: 07703 9699962
E: lukesanders@mainstaygroup co uk uk 13