Page 8 - PRS Brochure

Rigorous Financial Control
Mainstay employ a large team of specialist in house quali ed accounts, credit controllers and an in-house debt recovery solution dedicated to PRS, producing clear and concise information to ensure accuracy and transparency at all times.
Monthly rent collection is a completely di erent discipline to the quarterly or six monthly collection regimes many property management agents are used to. Our PRS teams are experienced and trained to deal with all elements of rental collections, this includes:
 Rent Collection and Cash Flow
 Arrears
 Void and Lettings Management
 Financial Performance (Net to Gross ratio)
 End of Year accounts summary
 Prior noti cation on major expenses and repairs
 Statutory Compliance (both within the ats and external
areas)
 Response times - repairs, customer enquiries/ complaints
 Customer Satisfaction
We are one of the few organisations in the industry that is proud to put elements of our fee at risk based on agreed performance criteria in relation to service delivery, revenue collection
and void management, and currently operate a number of performance based contracts.
To deliver a sustainable yield for our clients we recognise the importance of e ciency in several areas:
 Maximising rental revenues
 Minimising void periods
 Controlling ongoing operational costs
 Cost e ective long term capital expenditure
8